Business Process Re-Engineering and Commercial Banks' Performance: Empirical Evidence from Nigeria

Abstrakt

The rapidly growth in markets as well as awareness and information across the globe requires that organisations to change their operational processes to compete globally. Based on this assertion, the study examined business process re-engineering as a predictor of organisational performance in selected commercial banks in Lagos State, Nigeria. Descriptive survey style of research design was adopted for the study using questionnaire to obtain primary data. Target population of the study was given as Four Hundred and Seventeen (417) which comprised staff from all cadres such as low, middle and senior of eight (8) selected banks in Lagos Island, Lagos Nigeria. Primary data was drawn from a sample size of 201 which was determined statistically using Taro Yamane’s formula but responses were harvested from one hundred and sixty employees which reflected 80% response rate. Findings revealed that leadership change, commitments of top management and adopting information technology significantly affected and shared relationship with organisational performance. The study concluded that continuous improvement towards redesigning business process reengineering is potent enough to enhance and foster superlative performance in the banking sector. However, it was recommended that top priority on reengineering processes should be made by Commercial banks within their organisational structure as a means for boost their overall performance.