Relationship Between Nurse Therapeutic Communication with Patient Satisfaction in Outpatient Installation of Special Eye Hospital

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Aida Sulisna
Sri Agustina Meliala
Khoirotun Najihah

Abstract

Therapeutic Communication is communication that is consciously planned and aims to heal the patient. Therapeutic communication is carried out by nurses and plays an important role in helping patients recover. Therapeutic communication is needed in dealing with patients, if it is not implemented properly it will disrupt the relationship which has an impact on patient dissatisfaction. Objective of the research  to determine the relationship between nurse therapeutic communication and patient satisfaction in the Outpatient Installation of the Medan Baru Special Eye Hospital. Method: The research method used is quantitative with a cross sectional approach. The research location is at the Medan Baru Special Eye Hospital. The study population was all outpatient BPJS patients at the Medan Baru Special Eye Hospital and a sample of 95 people. Sampling was done by accidental sampling. The results shows that the orientation stage variable has a p-value of 0.000 <0.05, the work stage has a p-value of 0.000 <0.05 and the termination stage has a p-value of 0.002 <0.05. Conclusion there is a relationship between orientation stage, work stage and termination stage variables with BPJS patient satisfaction with p sig <0.05. It is recommended that nurses improve therapeutic communication to patients so that they can improve the quality of health services.

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How to Cite
Sulisna, A., Meliala, S. A., & Najihah, K. (2023). Relationship Between Nurse Therapeutic Communication with Patient Satisfaction in Outpatient Installation of Special Eye Hospital . Journal of Asian Multicultural Research for Medical and Health Science Study, 4(2), 28-35. https://doi.org/10.47616/jamrmhss.v4i2.389
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