Performance of the Personnel Mutation and Information Sector of the Bitung City Regional Human Resources Development and Personnel Agency in the Civil Servant Promotion Process in Bitung City
Keywords:
Performance, Mutation, PersonnelAbstract
This study was conducted to describe and analyze the performance of the Personnel Mutation and Information Division at the Bitung City Regional Human Resources Development and Personnel Agency in the Civil Servant Promotion Process in Bitung City. This is due to the discovery of delays in the promotion service process by the Personnel Mutation and Information Division. The high number of proposals returned by the State Civil Service Agency, the documents submitted do not comply with the promotion requirements and also the employees are less responsive. As a result, the determination of the Civil Servant Promotion Decree is not on time. By using a qualitative design, it is considered that the concept of Efficiency, Effectiveness, Justice, and Responsiveness in performance can be a theoretical basis for explaining this problem. The research findings that in its implementation there are three aspects that have been running as expected, namely efficiency, effectiveness and justice. Weaknesses in the responsiveness aspect can be seen from the negative response of civil servants who do not receive services according to their expectations.
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