Strategies for Improving the Quality of Public Services at the Ministry of Agrarian Affairs and the National Land Agency of North Luwu Regency
Keywords:Service Strategy, Service Quality, Culture
This study aims to analyze and examine strategies for improving the quality of public services at the Ministry of Agrarian Affairs and the National Land Agency of North Luwu Regency. The method is qualitative research with data collection techniques in this study include interviews and observations. The data analysis process used an interactive model analysis with data analysis including data reduction, data presentation, and conclusion drawing. The results show obstacles in implementing strategies for improving the quality of land services, including the capacity and capability of the apparatus personnel who are not yet fully capable of carrying out service functions based on predetermined SOPs, including the lack of human resources who have expertise in land affairs. Apart from that, the support for facilities and infrastructure which greatly supports the implementation of land service functions in the field is still very limited. The cultural strategy that needs to be put forward is how to build a work culture that is flexible and sensitive to the needs of land service users. This is considered important, given the complexity of problems surrounding land administration management, which is still a major problem and is in the public spotlight. The facts that the researchers found in the field prove that land problems, especially those related to the work culture of land service officials, are still a matter of concern for people who use land services.
Alvesson, M., & Sveningsson, S. (2015). Changing organizational culture: Cultural change work in progress. Routledge.
Denhardt, R. B., & Denhardt, J. V. (2003). The new public service: An approach to reform. International Review of Public Administration, 8(1), 3-10.
Dwiyanto, A. (2003). Reformasi Pelayanan Publik: Apa yang harus dilakukan. Policy Brief. Pusat Studi Kependudukan dan Kebijakan UGM.
Dwiyanto, A. (2008). Reformasi Birokrasi Publik di Indonesia. Yogyakarta: Pusat Studi Kependudukan dan Kebijakan UGM.
Huberman, A. M., Miles, M., & Saldana, J. (2014). Qualitative data analysis: A methods sourcebook. The united states of America: SAGE publications.
Hyndman, N., & Eden, R. (2000). A study of the coordination of mission, objectives and targets in UK executive agencies. Management Accounting Research, 11(2), 175-191.
Negara, I. S. (2020). Socio-Cultural Change of Society Against Health in the Village of Panciro, Gowa Regency. Journal La Sociale, 1(1), 19-24.
Noor, I. (2013). Desain Inovasi Pemerintahan Daerah. Universitas Brawijaya Press.
Osborne, D., & Plastrik, P. (1997). Banishing Bureaucracy: The Five Strategies for Reinventing Government. Addison-Wesley Publishing Company, Inc., 1 Jacob Way, Reading, MA 01867.
Osborne, D., & Plastrik, P. (2001). Trimming Bureaucracy: Five Strategies Towards Entrepreneurial Government. Jakarta: CV. Taruna Grafica.
Perry, J. L. (2007). Democracy and the new public service. The American Review of Public Administration, 37(1), 3-16.
Rudianto, Y. (2012). Implementasi Kebijakan Penyusunan dan Penetapan Standar Pelayanan Minimal Pada Dinas Kebersihan, Pertamanan, dan Pemadam Kebakaran Kabupaten Bekasi. Jurnal Administrasi Dan Kebijakan Publik, 1(2), 50-80.
Rusli, B. (2013). Kebijakan Publik Membangun Pelayanan Publik Yang Responsif. Bandung: Hakim Publishing.
Windrum, P. (2008). Innovation and entrepreneurship in public services. Innovation in public sector services: Entrepreneurship, creativity and management, 3-20.
How to Cite
Copyright (c) 2020 Journal of Asian Multicultural Research for Social Sciences Study
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.