Relationship of Work Engagement and Quality of Work Life with Nurses Performance in Installations of General Regional Hospital Makassar

Main Article Content

Rahel Novelin Simarmata
Syahrir Pasinringi
Yahya Thamrin

Abstract

Performance is the work result in quality and quantity achieved by employees in carrying out their duties in accordance with the responsibilities assigned to them. The role of reliable and professional employees is very helpful in improving organizational performance. This study aims to analyze the relationship between Work Engagement and Quality of Work Life with the Performance of Nurses in Inpatient Services in Makassar City Hospital. This type of research is a quantitative study using an observational study with a cross-sectional study design. Sampling using stratified random sampling so that the sample in this study were nurses in the inpatient installation of Makassar City Hospital, totaling 167 respondents. The results showed that there is a relationship between Work Engagement based on the Vigor dimension, the Dedication dimension, the absorption dimension, and the nurse's performance. There is a relationship between Quality of Work Life and the performance of nurses in Makassar City Hospital. It is recommended that hospital management keep paying attention to work engagement, especially the Vigor dimension in order to increase the morale of nurses. Leaders need to know what their employees need so that employees can work according to organizational expectations, one of which is by providing motivation. implementing a culture of health in the work environment so as to create a safe working atmosphere, developing career path plans for nurses, and internalizing the values of good work culture to maintain a sense of pride in the institution.

Downloads

Download data is not yet available.

Article Details

How to Cite
Simarmata, R. N. ., Pasinringi, S. ., & Thamrin, Y. . (2020). Relationship of Work Engagement and Quality of Work Life with Nurses Performance in Installations of General Regional Hospital Makassar. Journal of Asian Multicultural Research for Medical and Health Science Study, 1(2), 25-32. https://doi.org/10.47616/jamrmhss.v1i2.33
Section
Articles

References

Ali, F., Gon kim, W., Li, J., & Jeon, H.-M. (2016). Make it delightful: Customers Experience, Satisfaction and Loyalty in Malaysian theme parks. Journal of Destination Marketing dan Management, 1-11.

Bea. (2017). Pengaruh Service Experience dan Perceived Value Terhadap Kepuasan Pasien pada Instalasi Rawat Inap di RSUD Kota Makassar. Tesis: Universitas Hasanuddin, Makassar.

Berry, L. L., Wall, E. a., & Carbone, L. P. (2006). Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing. Journal Academy of Management Perspectives, 20(2):43–57.

Bhandari, S. (2017). Customer Experience Clues in Services, Impact of on Physical Surroundings Customers and Employees. Journal Academy of Management Perspectives, 56(2):57–71.

Helkkula, anu.2011. Characterising the concept of service experience. Journal of Service Management, 22(3):367-389.

Kisang Ryu, Hye-Rin Lee, W. G. K. (2012). The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions. International Journal of Contemporary Hospitality Management, 24(2):200–223.

Labbe D, Ferrage A, Rytz A, Pace J, Martin N. (2015). Pleasantness, emotions and perceptions induced by coffee beverage experience depend on the consumption motivation (hedonic or utilitarian). Journal Food Quality and Preference, 44:56–61.

Maklan, S., & Klaus, P. (2011). Customer Experience: Are We Measuring the Right Thing. International Journal of Market Research, 53(6):1– 22.

Mattila, A. S., & Enz, C. A. (2002). The role of emotions in service encounters. Journal of Service Research, 4(4): 268–277.

Schifferstein HNJ., Fenko A., Desmet PMA., Labbe D, Martin N. (2013). Influence of package design on the dynamics of multisensory and emotional food experience. Journal Food Quality and Preference, 27:18–25.

Srivastava, M., & Kaul, D. (2014). Social interaction, convenience, and customer satisfaction: The mediating effect of customer experience. Journal of retailing and consumer services, 2(21):1028-1037.

Suprianto, S. (2010). Pemasaran Industri Jasa Kesehatan. Teas, K. R. (1993). Expectations, Performance, Evaluation, and Consumers’ Perceptions of Quality. Journal of Marketing, 57(4):18– 34.

Suryadi, S. (2001). Model Manajemen Sumber Daya Manusia Indonesia, Asia dan Timur Jauh. Jakarta: Bumi Aksara.

Turkay, O., & Sengul, S. (2014). Employee behaviors creating customer satisfaction: A comparative case study on service encounters at a hotel. International Journal of Market Research, 3(2):21– 28.

Yulianti.(2017). Pengaruh Atmosfer Gerai dan Pelayanan Ritel terhadap Nilai Hedonik dan Pembelian Impulsif Pelanggan Matahari Department Store Duta Plaza di Denpasar. Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 6(2):139-149.